Returns and refunds
Faulty parts are covered by the Australian Consumer Law. On top of that, you can return unused parts within 30 days if you change your mind.
Start a return
In short
- Faulty, wrong or damaged parts: we put it right and pay the return shipping.
- Changed your mind? Return unused, unfitted parts in their original packaging within 30 days of delivery.
- For a change of mind you pay the return shipping, and we refund to your original payment method.
- Pads that have been fitted or used cannot be returned for a change of mind.
- Email support@netzschracing.com before you send anything back.
Faulty parts
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a part is faulty, email support@netzschracing.com with your order number, photos and what happened. For a major failure, you choose a refund or a replacement. For a failure that is not major, we can choose to repair or replace the part, or refund you. We pay the reasonable cost of returning faulty parts.
Our Warranty explains what counts as a defect and how to claim.
Wrong, damaged or missing items
- We sent the wrong item: tell us as soon as you can, and do not fit it. We pay the return shipping and send the right item, or refund you.
- Damaged in transit or something missing: tell us within 7 days of delivery, with photos of the box and the parts, and keep the packaging. This helps us claim from the carrier. It does not limit your rights.
- If you added Shipping Protection, you can also claim with Xcotton for a parcel lost, stolen or damaged in transit. To claim, use the link in Xcotton’s email or go to xcottons.com, within the time limits in Xcotton’s terms.
- Our part finder, a product page or our team gave you the wrong part number for your car: tell us before you fit the part. We pay the return shipping and exchange it, or refund you. We may ask for photos of your old pads or caliper to confirm.
- You picked the wrong part yourself: this is a change of mind (see below). Check the part number before you order, or ask us to check it for you.
Change of mind
If you change your mind, you can return a part within 30 days of delivery if:
- it is unused, and has not been fitted, test-fitted or bedded in;
- it is in its original packaging, undamaged, with everything that came with it;
- you email us first and we give you a return number.
You pay the return shipping. Please send it tracked: the parcel is your responsibility until it reaches us.
We refund the price of the returned items to your original payment method. The original shipping charge is not refunded.
What cannot be returned
These cannot be returned for a change of mind. Your rights for faulty parts still apply.
- Pads that have been fitted or used, even briefly.
- Discs or calipers that have been fitted, or that show marks from fitting.
- Items made to your own specification at your request.
- Dealer orders. See our Dealer terms.
Made-to-order items
Many NETZSCH parts are made to order, and NETZSCH pads leave the factory in about 5 working days. Made-to-order parts in a standard shape and formula can be returned for a change of mind on the same terms as stock items.
To cancel an order, email sales@netzschracing.com as soon as you can. If it has not been dispatched to you yet, we cancel it and refund you in full.
Orders outside Australia
Change-of-mind returns from outside Australia follow the same rules. You pay the return shipping, and we cannot refund import duties, taxes or fees you paid in your country.
How to start a return
- Email support@netzschracing.com with your order number, the items, the reason, and photos if a part is faulty or damaged.
- We reply with a return number and the address to send it to.
- Pack the part in its original box, write the return number on the parcel, and send it.
- We check the return when it arrives and email you.
We refund within 5 working days of receiving and checking your return. Your bank may take a few more days to show it.
Refunds are made in the currency you paid. We are not responsible for exchange-rate differences or fees charged by your bank.
Shipping Protection fee
If you cancel before your order ships, we refund the Shipping Protection fee. Once your order has shipped, the cover has started, so the fee is not refunded, including when you return items.
Contact us
Questions about this page? Email the team that can help.
- Orders and dealers
- sales@netzschracing.com
- Warranty, returns and fitment
- support@netzschracing.com
- Privacy and everything else
- info@netzschracing.com
Top Source Pty Ltd, trading as P1Craft, ABN 23 658 850 241, Queensland, Australia.
