Privacy
We collect only what we need to sell, deliver and support NETZSCH Racing parts. We do not sell your information, and we do not use third-party advertising cookies.
In short
- We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
- We collect your contact and delivery details, your orders, and your business details if you apply to be a dealer.
- Payments are handled by Airwallex. We never see your full card number.
- No third-party advertising cookies. The store keeps a few small items in your browser so your cart and sign-in work.
- You can ask to see or correct your information at any time: email info@netzschracing.com.
Who we are
This policy covers netzschracing.com and its online store, run by Top Source Pty Ltd (ABN 23 658 850 241), trading as P1Craft, the authorised distributor of NETZSCH Racing products, based in Queensland, Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Contact details: your name, email address and phone number.
- Delivery and billing addresses.
- Your account and orders: what you bought and when, and any returns or warranty claims, including photos you send us.
- Dealer applications: your business name, contact name, email, phone, country, website, business type, expected monthly volume and your message.
- Messages: emails you send us.
- Payments: Airwallex tells us whether your payment went through, with limited details such as the card type. We never receive your full card number.
- Technical details: like most websites, our servers and Cloudflare record IP addresses, browser types and the pages requested, to deliver the site and keep it secure.
You can browse the site without telling us who you are. To place an order, we need your name, email and delivery address. Questions you type to the lab boy on our site stay in your browser and are not sent to us.
Why we use it
- To take, deliver and support your orders, returns and warranty claims.
- To check payments and orders for fraud.
- To run the dealer program: to review applications, show dealer prices and handle order requests and invoices.
- To answer your questions.
- To keep the website and store secure and working.
- To meet our legal duties, such as keeping tax records.
We email you about your orders and your account. We send marketing emails only if you have agreed to receive them, and every one has an unsubscribe link.
Who processes it for us
We share personal information only with the services that help us run the store, and only what each one needs:
- Airwallex processes card and wallet payments.
- Xcotton, if you add Shipping Protection, receives your name, email, phone, delivery address, order items and tracking details, to provide the cover and handle claims.
- Resend sends our order, account and password-reset emails.
- Cloudflare delivers and protects our website.
- Amazon Web Services hosts our store server and database in Sydney, Australia.
- Our email provider stores the emails you send us and our replies.
- Couriers deliver your parcel, and our factory and freight partners in China handle orders that ship from the factory.
- Our accountants and lawyers, and government authorities, receive information where the law requires or allows it.
We do not sell or rent your personal information.
Information sent overseas
Our store server and database are in Sydney, Australia. Some of the services above store or process information outside Australia, including in the United States and China. We use them only for the purposes in this policy.
How we keep it safe
The website and store use encrypted connections. Passwords are stored as one-way hashes, and access to the store’s admin is limited to the people who need it.
We keep order and tax records for as long as Australian law requires, generally 5 years, and delete or de-identify information we no longer need.
If a data breach is likely to cause you serious harm, we will tell you, and the Office of the Australian Information Commissioner (OAIC) as the law requires.
See or correct your information
Email info@netzschracing.com to ask for a copy of the personal information we hold about you, to correct it, or to close your account. We may need to confirm who you are. We aim to reply within 30 days.
We may keep some information after you close your account where the law requires it, such as tax records of past orders.
Questions and complaints
If you are unhappy with how we have handled your information, email info@netzschracing.com. We will look into it and reply within 30 days.
If you are not satisfied with our answer, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy by publishing a new version on this page. The date at the top shows when it last changed.
Contact us
Questions about this page? Email the team that can help.
- Orders and dealers
- sales@netzschracing.com
- Warranty, returns and fitment
- support@netzschracing.com
- Privacy and everything else
- info@netzschracing.com
Top Source Pty Ltd, trading as P1Craft, ABN 23 658 850 241, Queensland, Australia.
More policies
Terms of salePrices, payment, delivery, fitment and track use.
WarrantyYour rights, and our 12-month warranty against defects.
Returns and refundsFaulty parts, and change-of-mind returns within 30 days.
ShippingRates, dispatch times, tracking and duties.
Dealer termsFor approved dealers: FOB prices, tiers and order requests.